Pre-installation planning
Utility requirements, machine access, foundations, drainage, ventilation and site-readiness coordination.
SERVICE & SUPPORT
Support from site preparation
through daily operation.
Clear technical coordination helps protect equipment performance, improve operator confidence and reduce avoidable downtime.
Our support approach
Practical assistance at every project stage.
NOVA coordinates technical information between the customer, local project team and factory. Support scope and site attendance are confirmed according to equipment, location, warranty status and the formal quotation.
Support scope
Six areas of
technical coordination.
Accurate model information and clear fault evidence help the factory and service team respond more effectively.
Installation support
Equipment positioning and connection guidance coordinated against the confirmed factory configuration.
Commissioning
Initial operating checks, program verification and coordination for a controlled production start.
Operator training
Basic operation, loading practice, program use, routine cleaning and daily inspection guidance.
Technical diagnosis
Remote review of symptoms, alarm information, photos and video to identify the appropriate next action.
Spare-parts coordination
Model and serial-number verification, factory parts identification and supply coordination when required.
Requesting support
Send the right information first.
For technical cases, sharing complete machine and fault details reduces repeated questions and speeds up diagnosis.
Open support request →Machine identificationModel, serial number and installation date
Fault descriptionWhat happened, when it started and current machine state
EvidenceAlarm code, control-panel photo and short operating video
Site informationCustomer name, city, contact person and available utilities
Important notes
Clear scope.
Fewer surprises.
Final service, warranty and spare-parts terms are defined in the project quotation or sales agreement.
Warranty confirmation
Coverage depends on the agreed warranty period, equipment configuration and correct installation and operation.
Site service
On-site attendance, travel time and charges are confirmed after initial diagnosis and location review.
Consumables & wear parts
Routine consumables and normal wear items may not be covered unless explicitly stated in the contract.
Need assistance?
Send the machine details
and current issue.
Our team will review the information and coordinate the appropriate technical next step.